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Register in the digital invoice

We will register you for My Endesa if you aren’t already registered.
  • Even quicker!

    The bill will be sent to you via email as soon as it is issued. Don’t wait for your bank to send it to you.

  • More savings!

    You have all the details on the amount you pay and on your hourly consumption.

  • More ecological!

    You contribute to preserving the environment.

  • More flexible!

    You can go back to your paper bill whenever you want.

Advantages of being a digital customer

Aviso de nueva factura

New bill notification

You will receive all the information long before your bank charges you. As soon as the bill comes off the press we will notify you via email, breaking down how you have consumed your electricity over the past month and how much it will cost you.

Tu consumo al instante

Your consumption in real time

Waiting for a month or two to find out your daily and hourly consumption is a thing of the past. You will get all the details whenever you want. All fluctuations, all graphs, every hour of every day.

Alertas por consumo excesivo

Excessive consumption alerts

You can configure the alerts you want, setting consumption limits and receiving the alert via email or on your mobile when you are going over the limit.

Los electrodomésticos que más gastan

Home appliances that consume the most

You can finally discover the culprit behind those spikes on your bill. Could it be the washing machine? Could it be the heating? Could it be an appliance that nobody suspects?

Herramientas de ahorro personalizado

Many saving tools

We will tell you if you are an efficient or wasteful consumer (and what to do to improve it). You can activate different saving levers... A personalised directory of advice applications that never stops growing.

Todo controlado desde tu móvil

Everything is controlled via your mobile

Forget paper, you will get your digital bill wherever you want. Smart energy has reached your Smartphone, from it you can check all of your data and manage it.

Do you have any doubts? Settle them

When signing up for the electronic billing service you must register on the endesaclientes.com website (if you haven’t already) and activate your digital bill. This will allow you to understand in detail where you are spending your money. You will understand your electricity consumption like never before and you will be able to save money effortlessly.

  • You will know more about your bill and you will know sooner: you will receive all the information long before your bank charges you. As soon as the bill comes off the press we will notify you with an email that breaks down how you have consumed your electricity over the past month and how much it will cost you.
  • Your electricity consumption instantly: waiting for a month or two to find out your daily and hourly consumption is over. You will get all the details whenever you want. All fluctuations, all graphs, every hour of every day.
  • Alerts in case you go over your spending limit: you can configure the alerts you want, setting consumption limits and receiving the alert via email or on your mobile when you are going over the limit.
  • A wide range of saving and efficiency tools: you will know which home appliances are inflating your bill, we will tell you if you are an efficient or wasteful consumer (and what to do to improve it). You can activate different saving levers... A personalised directory of advice applications that never stops growing.
  • And it is all available on your mobile: smart energy has reached your Smartphone, from it you can check all of your data and manage it.

Of course. All it takes is one click from your private area on the website endesaclientes.com

No, it is free. Enjoying all the advantages of digitalisation will not cost you anything.

Absolutely. You can start to work it out: if one tree makes 8,000 sheets, what can we achieve if millions of people stop receiving paper bills every month?

You only need to be an Endesa customer. All of our customers can become digitalised with just one click. If you are not a customer, there is a solution: sign up here

No problem. When becoming digitalised you access a whole new universe of advantages, but you keep your traditional bill in PDF format, which is available instantly, without having to wait for the postman to deliver it.

It is possible thanks to newSmart meters.They monitor your consumption and send your data remotely, without an engineer having to visit your home. This allows your tariff to be always based on your real consumption. If you already have a Smart meter, you can enjoy all the advantages of being a digital customer. If you do not yet have a Smart meter, it is just a matter of time before your distributor installs one (this will be before 2019). Until then, you can still enjoy many of the advantages of digitalisation.

Yes. In the event of an incident or should you wish to make a claim, the digital bill is equally or even more valid (as it holds more information) than the paper bill.

Completely safe. It includes a digital signature that guarantees the authenticity of the issuer and the integrity of its content. Endesa has an electronic certificate from the Spanish Notarised Certification Agency that allows us to incorporate an advanced electronic signature on all of our bills.

Other questions

ELECTRONIC BILLING SERVICE GENERAL TERMS AND CONDITIONS OF REGISTRATION

These General Terms and Conditions shall govern the contractual relationship between ENDESA, with registered address in Madrid, Calle Ribera del Loira 60 and My Endesa customers that register with the Electronic Billing service. The fulfilment by users of each step of the electronic billing registration process entails their express, full and unreserved adherence to all these General Terms and Conditions for registration with the Electronic Billing service.

FIRST.- PURPOSE

The purpose of these General Terms and Conditions is to enable My Endesa customers to use the ENDESACLIENTES Electronic Billing Service. Registration with this service means that once the registration enters into force, the customer will no longer receive his/her bill in printed format by regular mail, as established in the following clauses.

SECOND.- SERVICE CHARACTERISTICS

2.1.Registration with the ENDESACLIENTES Electronic Billing service shall be voluntary and free of charge for the customer. The customer may withdraw from their request at any point and return to the normal printed billing format, by informing ENDESA via My Endesa.

2.2. Bills issued by ENDESA for the different services provided shall be uploaded to the ENDESACLIENTES website in XML and PDF format. Customers will be able to view the bills online and these will appear in exactly the same format as the printed bills sent to their address (PDF format).

2.3. When customers register with this service, they will no longer receive printed bills sent by regular post to their address.

2.4. This service not only enables the itemised bill to be viewed on the screen, customers can also download the bill to their computers. An electronic bill obtained in this manner is based on the use of a digital signature system that enables the authenticity of its origin and the integrity of the content to be guaranteed, pursuant to the terms set forth in ORDER EHA/962/2007 (Official State Gazette of 14 April 2007).
ENDESA has obtained a recognised electronic certificate issued by the ANCERT, which authorises the incorporation of advanced electronic signatures on its bills.

2.5. The ENDESACLIENTES Electronic Billing Service shall be implemented via an email sent to registered customers informing them that their bills for the different services they have contracted are available and can be viewed at ENDESACLIENTES via My Endesa.

2.6. In any event, the service user shall be responsible for informing ENDESA of any changes to the email address via which they would like to receive notifications. If users do not receive the notification as a result of an invalid email address given to ENDESA or for any other reason, this shall not mean they can no longer benefit from the Electronic Billing service once they have registered with the service and not cancelled their request at any later date.

THIRD.- REGISTRATION WITH THE SERVICE

3.1. Registration with this service shall be via My Endesa (www.endesaclientes.com), where, once users have authenticated themselves with their username and personal and secret password, this Electronic Billing service may be contracted pursuant to these General Terms and Conditions.

3.2. If users have various contracts or they have contracted a number of services provided by ENDESA that generate different bills, this registration with the Electronic Billing service shall be applied to all the contracts selected by the customer and which use the same Tax Identification details. This registration shall only affect the part of the bill that was issued and sent to the customer in printed format.

FOURTH- ENTRY IN FORCE

4.1. It shall be understood that the user agrees to the registration of the ENDESACLIENTES Electronic Billing service from the moment the user successfully completes and sends their acceptance with the form on this website. Henceforth, the user accepts and fully adheres to all the General Terms and Conditions outlined in this text.

FIFTH.- ENDESA COMMITMENTS

5.1. The commitments acquired by ENDESA in the relationship established with customers registering with the ENDESACLIENTES Electronic Billing system are as follows:

5.1.a). ENDESA shall implement a service via ENDESACLIENTES for sending emails to the email addresses provided by users that are registered with the service. Users of this service will receive a message in their inbox informing them that their itemised bills are now available at My Endesa "www.endesaclientes.com" and, if applicable, can now be printed at home.

5.1.b). If the computer system detects that a sent email has not been received correctly, this email will be resent. In any event, the possibility of viewing Electronic Bills at My Endesa via the "www.endesaclientes.com" website is not dependent upon the notification message being sent and received, as this is purely for informational purposes, and customers are responsible for duly updating their email address.

5.2. ENDESA guarantees the security and confidentiality of this notification since:

5.2.a). The notification sent via email will not include any information concerning your bill, except the date of issue and the reference number for your contract and the amount.

5.2.b). When customers access My Endesa at www.endesaclientes.com to view their bills, they will only be asked to authenticate themselves via the validation of their username and password, which shall be unique for each customer and given to users in a confidential manner.

5.2.c). Furthermore, customers may, at any given time, change their access password via the change password feature offered by My Endesa.

SIXTH.- CUSTOMER COMMITMENTS

6.1. The commitments acquired by customers when registering with the ENDESACLIENTES Electronic Billing system are as follows:

6.1.a). To correctly, honestly and accurately complete all the fields in the application forms pursuant to the instructions provided in this regard by My Endesa at www.endesaclientes.com.

6.1.b). To promptly communicate any changes to the email address or addresses provided for notifications via the procedures established by My Endesa at www.endesaclientes.com.

6.1.c). To complete all the fields on the form unless stated otherwise. Failure to do this shall mean that ENDESA shall not guarantee the provision of all the services offered via My Endesa, in particular the commitment to send the notification to the email address if this address is not provided correctly.

SEVENTH.- RESPONSIBILITIES

7.1. The customer guarantees and shall be responsible, in any event, for the veracity, accuracy, validity and authenticity of the Personal Data provided via the ENDESACLIENTES application forms.

EIGHTH.- DATA PROTECTION

8.1. Pursuant to the provisions set forth in the Organic Law on the Protection of Personal Data (LO15/1999), the customer is hereby informed and gives consent for his/her personal data to be processed as a result of contracting this service, in accordance with the terms and conditions established in the Legal Notice section.

If your bills are not paid by direct debit, you will need to activate your Digital Invoice in the private area of the Endesa Customers website.

the email fields do not match

Now in Mi Endesa you can know every day and hour the data of your consumption, without waiting for the bill.

This information is necessary to be able to process your discharge and we will provide it for your convenience.

If you want you can confirm this in your bills Endesa in the section “Data of the contract” under the name, Reference of the contract.

Número contrato
Número contrato

If you have any question about your contract you can call us at 800 760 206 and a manager will help you. Our hours of operation are from M – F from 9:00 am to 09:00 pm.

Now in Mi Endesa you can know every day and hour the data of your consumption, without waiting for the bill.

This information is necessary to be able to process your discharge and we will provide it for your convenience.

If you want you can confirm this in your bills Endesa in the section “Data of the contract” under the name, Reference of the contract.

Número contrato
Número contrato

If you have any question about your contract you can call us at 800 760 206 and a manager will help you. Our hours of operation are from M – F from 9:00 am to 09:00 pm.