Register in the digital invoice

GENERAL CONDITIONS OF ELECTRONIC BILLING

ONE: PURPOSE

The purpose of these general conditions is to regulate and facilitate electronic billing in favour of customers of Endesa Energía, SAU (hereinafter, Endesa Energía) or third parties billed by Endesa Energía.

TWO: CHARACTERISTICS OF ELECTRONIC BILLING

The registration for electronic billing will be voluntary and free of charge for the customer and will mean they no longer receive their bill by mail (for services and products of Endesa Energía as well as from third parties billed by Endesa Energía), as established in the following stipulations.

1. The bills issued by Endesa Energía for the different services provided will be uploaded to the Customer Area of the ENDESA website in XML and PDF format. To access these bills, the customer must have access to the ENDESA Customer Area, accepting the conditions of the website.

From the Customer Area, the customer can at any time view the bills on the internet in the same format as those bills would have had been sent on paper to their home (PDF format).
2. Additionally, as an added value, Endesa Energía will be able to send messages to the customer by email in order to notify them of the availability of bill consultation. The availability notice allows, in addition to the on-screen display of the bill amount and the detail, the download of the electronic bill in PDF format, onto the user’s personal device.
3. The possibility of consulting the electronic bill in ENDESA is not conditional on the sending and receiving of the availability warning message, which is only informative.
4. Electronic billing is based on the use of an electronic signature system that guarantees the authenticity of its origin and the integrity of its content, in the terms covered by Royal Decree 1619/2012, of 30 November, by which the Regulation on billing obligations is approved. Endesa Energía has obtained a cualified electronic certificate, issued by SIA, which enables it to incorporate an advanced electronic signature into its bills.

THREE: REGISTRATION FOR ELECTRONIC BILLING

It will be understood that the customer gives his/her consent to be registered for Endesa Energía electronic billing by agreeing to this document.

FOUR: ENTRY INTO FORCE AND REVOCATION

From the moment when the customer accepts and adheres expressly and fully to electronic billing, it will be applied for all their current valid contracts, and the general conditions detailed in this document will apply.

The customer may withdraw from electronic billing at any time and return to the ordinary paper billing system, by communicating to Endesa Energía through the Customer Area of the Endesa Energía website or any of the available service channels.

FIVE: CUSTOMER RESPONSIBILITIES

It is the Customer’s responsibility in all cases to notify Endesa Energía of any change in the email address to which they wish to receive the notices. In any event, non-receipt by the customer of said notice, either by an erroneous email address being provided to Endesa Energía, or for any other reason, will not mean that they no longer have electronic billing, once the customer has registered for it and not subsequently withdrawn from it.

The Customer guarantees and is responsible for, in any case, the veracity, accuracy, validity and authenticity of the personal data provided.

SIX: DATA PROTECTION

The processing of personal data will be done in accordance with the Endesa Energía Data Protection Policy.

Advantages of being a digital customer

New bill notification

You will receive all the information long before your bank charges you. As soon as the bill comes off the press we will notify you via email, breaking down how you have consumed your electricity over the past month and how much it will cost you.

Your consumption in real time

Waiting for a month or two to find out your daily and hourly consumption is a thing of the past. You will get all the details whenever you want. All fluctuations, all graphs, every hour of every day.

Excessive consumption alerts

You can configure the alerts you want, setting consumption limits and receiving the alert via email or on your mobile when you are going over the limit.

Home appliances that consume the most

You can finally discover the culprit behind those spikes on your bill. Could it be the washing machine? Could it be the heating? Could it be an appliance that nobody suspects?

Many saving tools

We will tell you if you are an efficient or wasteful consumer (and what to do to improve it). You can activate different saving levers... A personalised directory of advice applications that never stops growing.

Everything is controlled via your mobile

You will get your digital bill wherever you want. Smart energy has reached your Smartphone, from it you can check all of your data and manage it.

Do you have any doubts? Settle them

What does signing up for the electronic billing service mean?: When signing up for the electronic billing service you must register on the endesa.com website (if you haven’t already) and activate your digital bill. This will allow you to understand in detail where you are spending your money. You will understand your electricity consumption like never before and you will be able to save money effortlessly.

What are the 5 main advantages of signing up for the electronic billing service?

You will know more about your bill and you will know sooner: you will receive all the information long before your bank charges you. As soon as the bill comes off the press we will notify you with an email that breaks down how you have consumed your electricity over the past month and how much it will cost you.
Your electricity consumption instantly: waiting for a month or two to find out your daily and hourly consumption is over. You will get all the details whenever you want. All fluctuations, all graphs, every hour of every day.
Alerts in case you go over your spending limit: you can configure the alerts you want, setting consumption limits and receiving the alert via email or on your mobile when you are going over the limit.
A wide range of saving and efficiency tools: you will know which home appliances are inflating your bill, we will tell you if you are an efficient or wasteful consumer (and what to do to improve it). You can activate different saving levers... A personalised directory of advice applications that never stops growing.
And it is all available on your mobile: smart energy has reached your Smartphone, from it you can check all of your data and manage it.

If I activate it and I change my mind, can I deactivate it and go back to paper?: Of course. All it takes is one click from your private area on the website endesa

Do I have to pay for the digital bill?: No, it is free. Enjoying all the advantages of digitalisation will not cost you anything.